Shipping Policy

At TERN AVENUE LTD, we aim to provide customers with a clear and convenient shopping and delivery experience.

Order Processing

Orders are processed after successful payment confirmation and are subject to product availability.

Processing times may vary depending on the product, order volume, and fulfilment arrangements.

Orders placed during weekends or public holidays may require additional processing time.

Shipping Destinations

Available shipping destinations will be displayed during checkout.

Customers are responsible for providing accurate shipping details, including their full name, delivery address, postal code, and contact information.

Shipping Fees

Applicable shipping charges will be displayed during checkout before payment is completed.

Any free-shipping offers or promotional shipping rates will be subject to the terms stated on our website.

Delivery Times

Estimated delivery times depend on the destination, shipping method, and fulfilment arrangements.

Where a specific delivery period has been agreed with the customer, we will deliver within that period.

Unless otherwise agreed, the statutory delivery requirements applicable to UK consumer orders will apply.

Occasional delays may occur due to customs procedures, transportation disruptions, public holidays, or other circumstances beyond our reasonable control.

If a significant delay occurs, customers may contact us for assistance and information about their available rights.

Order Tracking

Where tracking is available, customers will receive tracking information after their orders have been dispatched.

Tracking updates may take time to appear on the delivery provider’s system.

Incorrect Shipping Information

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible at [email protected].

Changes may not be possible once an order has been dispatched.

Lost or Damaged Parcels

If your parcel is missing, arrives damaged, or has not been delivered within the agreed timeframe, please contact our customer service team.

We will investigate the issue and arrange an appropriate resolution in accordance with applicable consumer protection laws.

Customs and Import Charges

International deliveries may be subject to customs duties, import taxes, or other charges depending on the destination.

Information about applicable charges and responsibilities will be provided where required by law.

Contact Us

For shipping questions or delivery assistance, please contact:

TERN AVENUE LTD

Email: [email protected]

Phone: +44 78 960 99270

Business Address:

UNIT 7, NO 510 MONSALL ROAD
MANCHESTER
UNITED KINGDOM M40 8WN